Calls made through non-VoIP numbers can’t be traced easily by emergency services. When implementing a non-fixed VoIP solution for your business, reminding your employees of this limitation can make a difference during emergencies.
It’s exactly these awkward, personal situations, where people are at their most vulnerable to manipulation and coercion, as they have to indicate a lack of trust to the caller. It’s much easier to go along with what they say about who they are, not to break the established rapport, and wind up breaking a customer’s confidentiality — or blowing their employer’s carefully constructed security protocols wide open — by accidentally giving a bad actor the last piece of info they need to compromise their recovery email settings.
different parts of the world unevenly emerge from restrictions on where we can work and travel, it’s particularly important to bear in mind the impact that also has on security awareness and behavior.
For example, it’s only natural for everyone’s guard to be lowered when they are working from home unexpectedly, because home is a place identified with safety. It feels like the most secure place you know…
But perhaps you don’t even realize that you have walked too far down the garden while on a call, and your personal mobile has defaulted over to the Wi-Fi at the pub over the road, which is completely unsecured with no password at all. Suddenly, the advice you followed from your office IT guide to secure your own router and Wi-Fi connection is completely invalid, and despite the Ringover end of the call being securely routed via encrypted servers, the last few yards of the connection via your own handset is wide open to the world.
Another thing to bear in mind, is that sadly, bad actors are opportunists.
Situations like a global health crisis are a gold mine for them, and in 2020 Covid-related scams proliferated: Click this link to see who you’ve been exposed to as a risky contact, enter your date of birth here to book your vaccination. High-speed PCR testing for travel? Enter your bank details now (a tiny proportion of the millions who got that SMS had just booked emergency travel for compassionate reasons, and were distracted enough to assume that message had come straight from their airline).