By focusing on security, automation, artificial intelligence, fast networks, and more, you can ensure you’re meeting the needs of
the future. But these trends are really focused on the technology telecom companies use or sell to their customers. But digital
transformation goes beyond technology to processes.
Several companies are undergoing Digital Transformation and leveraging the latest technology to improve their business. The
pandemic has forced companies around the world to speed up digital initiatives to drive their business and respond to the crisis.
C-level executives are focused on prioritizing digital investments in the right way that will fuel future growth.
Business leaders have already initiated Digital Transformation (DX), but out of which only 30% of DX efforts succeed. Companies
spend thousands of dollars on Digital Transformation but the success rate is very minimal.
This alarming situation needs to be addressed and it needs an innovative solution. The first step to being successful with digital
initiatives is measuring its progress with effective metrics.
Organizations undertaking Digital Transformation must have scalable initiatives that are capable of improving business performance.
Measuring exactly how your digital assets are used by your employees helps you understand whether your new tools are effective or not. Ensuring this helps you move forward in DX efforts. According to Gartner, almost half of all organizations have no metric to measure Digital Transformation. Let us understand some key
metrics that can help Enterprises achieve their DX goals.
Successful Digital Transformation requires sustainable technology adoption. One of the best KPIs to measure is the active usage of
your digital assets. It can be done by comparing the number of licenses purchased to the number of users who are actually using the software.
Also, metrics like daily active users, conversion rates, and abandon rates can help you get an overall view of the software
For example, if your findings indicate that more than 85% of users are utilizing the software, you can assume that software
adoption is successful. If the number of active users is less than 50%, poor technology adoption is an obvious barrier.